How to apply DNC filter on manual dial calls in campaign?
How to apply DNC filter on manual dial calls in campaign?
Step1:
Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like http://your-vicidial-server/admin.php.
Step2:
Log in with your admin credentials: Enter your username and password to log in to the Vicidial Admin interface.
Step3:
Navigate to the Campaigns section: Once logged in, you should see menu on the left side of the screen. Click on the "Campaigns" link under admin section.
Step4:
Navigate to Campaign detail view: Once you're on the campaign view page click on option "Modify" to redirect to campaign detail view.
Navigate to Campaign detail view: Once you're on the campaign view page click on option "Modify" to redirect to campaign detail view.
Step5:
Enable DNC filter on manual dial: Once you're on the campaign detail view page set the Manual Dial Filter option to "DNC_AND_CAMPDNC" scroll down to the bottom of the page and click on button "Submit" to apply the changes.
Enable DNC filter on manual dial: Once you're on the campaign detail view page set the Manual Dial Filter option to "DNC_AND_CAMPDNC" scroll down to the bottom of the page and click on button "Submit" to apply the changes.
Relogin the agents on the campaign. Once they attempt to make manual dial again and if that number in added in internal and campaign DNC that call won't be connected.
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