How to pull up agent recordings
In the above video there's a complete detail on how to pull out the recordings from the dialer
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How to create user name and phone for a new agent
In this below tutorial guide you'll learn how to create users and phones https://www.loom.com/share/e4c827b6d96f4e6b953c252dd657e00f
How to tackle average wait time and drop percantage
https://www.loom.com/share/1aa9e1d513b043a9bcac5e6614a3802e in the above loom video there's a guide on how to manage drop percentage and agent average wait time
How to Add Disposition
. Introduction Vicidial has long been recognized as a powerful and versatile call center software solution. Its comprehensive features have revolutionized the way call centers handle inbound and outbound calls. However, to further optimize the ...
How to create level 7 user to monitor agents and view reports?
How to create level 7 user to monitor agents and view reports? Step1: Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like ...
Too many login attempts
If you have tried to Log In with the wrong credentials more than 10 time, than vicidial will lock that account for 15 minutes for security reasons. There are couple of ways you can resolve this issue. 1. Wait for 15 Minutes: As the error message ...