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How to add number in a DNC ( Outbound and Inbound )
For adding a number in DNC you need to go to administration panel > go to lists > Add - Delete DNC Number From here you can add the number. For outbound calls blocking add the number without +1 prefix and for blocking the number for inbound calls you ...
How to create user name and phone for a new agent
In this below tutorial guide you'll learn how to create users and phones https://www.loom.com/share/e4c827b6d96f4e6b953c252dd657e00f
How to tackle average wait time and drop percantage
https://www.loom.com/share/1aa9e1d513b043a9bcac5e6614a3802e in the above loom video there's a guide on how to manage drop percentage and agent average wait time
How to Add Disposition
. Introduction Vicidial has long been recognized as a powerful and versatile call center software solution. Its comprehensive features have revolutionized the way call centers handle inbound and outbound calls. However, to further optimize the ...
How to Create a New Users and Phones In Vicidial
Introduction Vicidial, a powerful call center software solution, allows you to efficiently manage your call center operations. Creating new users and phones in Vicidial is crucial for granting access to agents and ensuring seamless communication. In ...