How to create user name and phone for a new agent

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• How to Create a New Users and Phones In Vicidial

  Introduction Vicidial, a powerful call center software solution, allows you to efficiently manage your call center operations. Creating new users and phones in Vicidial is crucial for granting access to agents and ensuring seamless communication. In ...

• How to create level 7 user to monitor agents and view reports?

  How to create level 7 user to monitor agents and view reports? Step1: Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like ...

• Too many login attempts

  If you have tried to Log In with the wrong credentials more than 10 time, than vicidial will lock that account for 15 minutes for security reasons. There are couple of ways you can resolve this issue. 1. Wait for 15 Minutes: As the error message ...

• How to enable list script override in the dialer?

  How to enable list script override in the dialer? Step1: Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like http://your-vicidial-server/admin.php. ...

• How to add number in to DNC to block outcoming calls.

  Step1: Login to administration on dialer. Step2: On the administration page go to option Lists. Step3: Click on option Add-Delete DNC Number from the dropdown on the Lists section. Step4: Paste the number on the Phone Numbers line by line make sure ...