How to create user name and phone for a new agent

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  Introduction Vicidial, a powerful call center software solution, allows you to efficiently manage your call center operations. Creating new users and phones in Vicidial is crucial for granting access to agents and ensuring seamless communication. In ...

• How to create level 7 user to monitor agents and view reports?

  How to create level 7 user to monitor agents and view reports? Step1: Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like ...

• How to pull up agent recordings

  https://www.loom.com/share/c9b18d6aceb842448f0f7362079e4d89 In the above video there's a complete detail on how to pull out the recordings from the dialer

• Too many login attempts

  If you have tried to Log In with the wrong credentials more than 10 time, than vicidial will lock that account for 15 minutes for security reasons. There are couple of ways you can resolve this issue. 1. Wait for 15 Minutes: As the error message ...

• How to display APPTBK and SALE count numbers on real time report screen?

  How to display APPTBK and SALE count numbers on real time report screen? Step1: Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like ...