Knowledge Base
The Call Center Doctors' Guidebook
Knowledge Base for all things Call Center
Recent Articles
How to create level 7 user to monitor agents and view reports?
How to create level 7 user to monitor agents and view reports? Step1: Access the Vicidial Admin interface: Open a web browser and enter the URL of your Vicidial server's admin interface. The URL is typically something like ...How to add numbers in DNC to block inbound calls.
Step1: Login to administration on dialer. Step2: On the administration page go to option Inbound. Step3: Click on option Add-Delete FPG Number from the dropdown on the Inbound section. Step4: Paste the number on the Phone Numbers line by line with 1 ...How to add number in to DNC to block outcoming calls.
Step1: Login to administration on dialer. Step2: On the administration page go to option Lists. Step3: Click on option Add-Delete DNC Number from the dropdown on the Lists section. Step4: Paste the number on the Phone Numbers line by line make sure ...Too many login attempts
If you have tried to Log In with the wrong credentials more than 10 time, than vicidial will lock that account for 15 minutes for security reasons. There are couple of ways you can resolve this issue. 1. Wait for 15 Minutes: As the error message ...How to Create a New Users and Phones In Vicidial
Introduction Vicidial, a powerful call center software solution, allows you to efficiently manage your call center operations. Creating new users and phones in Vicidial is crucial for granting access to agents and ensuring seamless communication. In ...
Popular Articles
How to create user name and phone for a new agent
In this below tutorial guide you'll learn how to create users and phones https://www.loom.com/share/e4c827b6d96f4e6b953c252dd657e00fHow to Add Disposition
. Introduction Vicidial has long been recognized as a powerful and versatile call center software solution. Its comprehensive features have revolutionized the way call centers handle inbound and outbound calls. However, to further optimize the ...How to Create a New Users and Phones In Vicidial
Introduction Vicidial, a powerful call center software solution, allows you to efficiently manage your call center operations. Creating new users and phones in Vicidial is crucial for granting access to agents and ensuring seamless communication. In ...Too many login attempts
If you have tried to Log In with the wrong credentials more than 10 time, than vicidial will lock that account for 15 minutes for security reasons. There are couple of ways you can resolve this issue. 1. Wait for 15 Minutes: As the error message ...How to add number in to DNC to block outcoming calls.
Step1: Login to administration on dialer. Step2: On the administration page go to option Lists. Step3: Click on option Add-Delete DNC Number from the dropdown on the Lists section. Step4: Paste the number on the Phone Numbers line by line make sure ...